Returns Policy

Return Policy:

Products once delivered cannot be returned as cosmetic products are not re-usable due to hygiene reasons. Products can be returned within 7 days from the date of delivery in case of damaged, incorrect or incomplete order is delivered. It can be done by writing to the support team (info@themayva.com). We would require the photos of the invoice & product(s) to further process such cases.

MAYVA will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer.
An unboxing video is MANDATORY for any order-related complaints.

Exchange:

We offer size exchanges only for the apparel category. For such a change, the customer will have to raise a complaint within 7 days from the date of delivery.

Things to keep in mind for exchange:

> Exchange is only allowed on the same product.

> Product should be intact and unused.

> Exchange will be allowed only once.

> Please ensure tags are intact.

​> Items can only be exchanged and not refunded.

>An unboxing video is MANDATORY for any order-related complaints.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@themayva.com